Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • sorghum@sh.itjust.worksEnglish
    1·
    8 hours ago

    Dystopia? Brother, you need to understand that games were locked down to windows for the longest time. If you don’t remember the shit show that was windows 8 and Microsoft shutting down games for windows live, then you don’t understand how bleak the outlook was for PC gaming at that time. Valve has nearly single handily moved compatibility to other operating systems for nearly all games all the while keeping everyone’s library available for nearly a quarter century. When Valve does shady shit, we’ll call them out for it, but I’m not about to stop supporting them when they’re making using a real alternative for a better OS a reality.

    Not to mention the sales making PC gaming much more affordable than console gaming.

    I wouldn’t care if Sony dropped digital if there was another source to get games other than the official Sony PlayStation store, but since there is no alternative, it is bullshit. The loss of physical isn’t the real fight here though, it’s open competition. Why else do you think Google and Apple are fighting tooth and nail to keep other stores off their mobile phone platforms?

    How will they learn about alternative stores? Like this.

    • cybernihongo@reddthat.comEnglish
      1·
      2 hours ago

      If you don’t remember the shit show that was windows 8

      I’ve used windows 8.1 and 8 itself briefly. All applications from previous eras of windows worked. I’ve no idea what you’re on about now.

      When Valve does shady shit, we’ll call them out for it

      Oh really? You’re not calling them out for the shady shit that I’m literally dangling right in front of you. All I’ve seen you do is credit other people’s work to them and shift the topic away from the fact Sony is copying their homework from them. And you keep doing that.

      The loss of physical isn’t the real fight here though, it’s open competition.

      The loss of physical is the loss of another venue for ownership, including the ability to resell or give away your copies - something not even GOG lets you do. Oh, and also it’s something Sony themselves made an entire ad around…